How Credits Work

Market Trak uses a credit system to meter usage of AI-powered features. Each action that uses AI consumes a certain number of credits from your workspace balance.

Billing modes

Your workspace operates in one of two billing modes:

Credits mode

• You receive a monthly credit allowance based on your subscription tier

• Credits are deducted as you use features

• Your balance resets at the start of each billing cycle

• You can purchase additional credits if you run out before your reset date

Limits mode

• Instead of credits, your plan sets fixed monthly limits for specific actions (reports, emails, contacts)

• Usage is tracked against these limits

• Limits reset monthly

Most workspaces use credits mode. Your mode is determined by your subscription tier.

Credit costs

Different actions consume different amounts of credits:

Credit costs are configured centrally and may be adjusted. The current costs are always reflected in the app when you perform an action.

Checking your balance

Your current credit balance is visible in two places:

1. Profile menu - click your profile icon in the sidebar to see a usage bar showing how much of your monthly allowance you have consumed

2. Billing page - detailed breakdown at /workspace-settings?tab=billing

The usage bar colour changes as you consume credits:

Monthly reset

Your credit balance resets to your plan's full allowance at the start of each billing cycle. Unused credits do not roll over to the next month.

Buying additional credits

If you run out of credits before your reset date:

1. Click the Buy Credits button in your profile menu (appears when balance is low)

2. Choose a credit pack

3. Complete the purchase through Stripe

4. Credits are added to your balance immediately

Note: If you are on a trial, the Buy Credits button will instead direct you to subscribe, since trial users cannot purchase additional credits.

Low credit notifications

When your balance drops below approximately 10% of your monthly allowance, you will receive a notification (if enabled in your notification preferences). This gives you time to either:

• Slow down usage until your reset date

• Purchase additional credits

• Upgrade to a higher plan with a larger allowance

Credit tips

• Plan your content calendar - knowing your monthly credit budget helps you spread usage evenly

• Use templates - social media templates and email templates do not cost credits (only AI generation does)

• Monitor the usage bar - check it periodically to avoid running out at a critical moment

• Property feed awareness - if you have an active property feed, each new listing costs 5 credits for auto-post generation. A busy CRM can consume credits quickly