Billing

Market Trak uses a subscription model with tiered plans. Each plan includes a set of features, usage limits, and a monthly credit allowance.

Accessing billing

Click your profile icon in the sidebar, then select Billing. Or navigate to /workspace-settings?tab=billing.

Subscription plans

Market Trak offers three subscription tiers:

Each tier includes progressively more features, higher limits, and larger credit allowances. Annual billing is also available at a discount. Visit the Pricing page for full plan details and feature comparisons.

Managing your subscription

Upgrading

1. Go to Billing

2. Click Upgrade

3. Select your new plan

4. Complete the Stripe checkout

5. Your new features are available immediately

When you upgrade mid-cycle, you are charged a prorated amount for the remainder of the billing period.

Downgrading

1. Go to Billing

2. Click Change Plan

3. Select a lower tier

4. The downgrade takes effect at the end of your current billing period

If you downgrade below your current usage (e.g. more active reports than the new plan allows), you will need to reduce usage before the new limits apply.

Cancelling

1. Go to Billing

2. Click Cancel Subscription

3. Confirm the cancellation

After cancelling:

• Your subscription remains active until the end of the current billing period

• You retain access to all features until then

• After the period ends, your account is restricted. We reserve the right to delete it if not reactivated within 6 months.

Customer portal

Click Manage Subscription in the Billing section to open the Stripe Customer Portal. From there you can:

• View invoices and payment history

• Update your payment method

• Download receipts

• Change your billing details

Credits

If your workspace uses the credits billing mode, see How Credits Work for details on credit balances, purchasing, and usage.

Free week

Every new account starts with a free week of your chosen plan. During your free week:

• You have full access to all features on that plan and 200 credits

• You can cancel at any time with no charge

• If you do not cancel, billing starts automatically when the free week ends

Usage overview

The Billing page shows your current usage against plan limits:

• Credits used - your credit consumption this month

• Active Tier - What tier you are on